Return Lot/Serial Number Not Populating Automatically For RMA Orders
(Doc ID 1572565.1)
Last updated on JUNE 01, 2023
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Entry
ACTUAL BEHAVIOR
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For RMA orders, when creating the RMA by copying the original sales order, the serial numbers in the Return lot/serial numbers form is not populating automatically.
EXPECTED BEHAVIOR
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Expect the Return Lot and Serial Numbers to be defaulted from the original sales order.
STEPS
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The issue can be reproduced at will with the following steps:
1. Setup the item to be serialized.
2. Copy an existing order with that item and change the order type to 'return' type.
3. New RMA order is created.
4. Go to Line tab in the RMA order.
5. Click on Actions > Return lot and Serial numbers.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |