Customers Workbench: Update All Uncustomized Profiles is Not Generating a Copy of the Customer Profile (Doc ID 1573843.1)

Last updated on JUNE 05, 2024

Applies to:

Symptoms

You are attempting to change the currency on a profile class and find the system does not update the customers using the standard profile.

The system displays a pop-up window that lets you decide how to apply your changes. Choose one of the following options:
1. Do Not Update Existing Profiles
2. Update All Profiles
3. Update All Uncustomized Profiles

You choose the 'Update All Uncustomized Profile' to update only those customer profiles that you have not previously customized.
(The fields on the customer's profile match the original values of the fields you are changing on the profile class).

For example:
You change the Statement Cycle for a profile class from Weekly to Monthly.
When you choose this option, the system only updates the profile classes of customers whose statement cycles are currently set to Weekly.

When you choose this option, the system generates the Update Customer Profiles report. Refer to the 'Exceptions' section of this report to review the customized profile classes
that were excluded from the update process. You can then use the Customers window to update customers whose profile classes were not automatically updated.

Based on this information:
1. You expect to get the Customer Profile report and see exceptions.  However, the report doesn't show any information.
2. The existing customers that are assigned this profile "Standard" should be updated when you change amount from 13380 to 13385, but it didn't.

Cause

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