I_MESSAGE_TEXT In The I_LOG Table Populating(with Error) 5 Min AFTER Actual Occurrence. (Doc ID 1575827.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version 6.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 6.3.1 version, Database

ACTUAL BEHAVIOR
---------------

I_MESSAGE_TEXT in the I_LOG table populating(with the error) 4 to 5 minutes after actual occurrence in 2 of the instances.

When a simple XML is loaded and if it errors out, just the column i_message_code is populated and not the i_message_text until 4 to 5 minutes after the fact.

Even the email notification goes out without the message.

But this gets updated after a while but all the time stamps are made incorrect at that point.

EXPECTED BEHAVIOR
-----------------------
Expect the message to be populated immediately and not 4-5 minutes later.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Try to update a simple Order Release with an XML. at the customer site. Internally, the message shows correctly, quickly.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot find out about failed transmissions quickly enough.

Cause

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