Receipts Workbench Issue: Approval Limits Incorrectly Applied to Receipt Refunds (Doc ID 1576121.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

Responsibility: Receivables Manager
Navigation: Setup->Transactions-> Approval Limits

  1. Verify that user does not have approval limits for document type "Refund"
  2. Create receipt and apply to "On Account" activity.
  3. Save.
  4. Then un-apply "On Account" activity, and select "Refund".
  5. Click on "Refund Attributes" button and fill out required fields.
  6. Save.
  7. Refund is saved successfully despite user lacking approval limits.

Note: However, if an approval limit is created for the user, and the above steps are done, the user gets an approval error.

Cause

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