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Possible Causes And Solutions For The 'Please Acknowledge' Error In The Forward Documents Form (POXDOFDO.fmb) (Doc ID 1577509.1)

Last updated on JUNE 18, 2021

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Purpose

 On : 12.1.3 version

When attempting to forward a document using Forwards Documents a note pops up with the error message:

After clicking away this error, a blank note may pop up. This is preventing the users from forwarding documents to the next approver. The issue can be reproduced at will with the following steps:

Navigate to Manage > Forward Documents.

1.  Navigate to Manage > Forward Documents.
2.  A document is selected and a New Approver is added.
3.  When choosing Approve a note pops up with the error message ‘Please acknowledge’.
4.  After clicking away this error, a blank note may pop up.  

The error that is being observed is illustrated in the following screenshot:

'Please Acknowledge' 

There are three known issues that may lead to this particular error and this note is intended to provide a step-by-step action plan to check the possible causes.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Case 1. Missing attribute NOTE_R
 Case 2. Check the appropriate version of POXPOFDO.fmb is installed
References


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