Workflow Mailer Sends Out A Cancelled Notification For Purchasing Approval Workflows

(Doc ID 1577626.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Purchasing - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Goal

When a user approves a Requisition (Req) from the Approval reminder notification, the Req is approved but the first Notification for the Req approval gets cancelled due to a timeout,  The mailer then sends a notification to the user that the notification is cancelled which is very confusing for the user.

Even though the workflow 'SEND_CANCELED_EMAIL' parameter is set to 'N' (no) the mailer stills sends out the cancel notification.

How can the cancel notification be stopped?

Solution

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