Unable To Change Shipping Address Once Order Lines Are Entered (Doc ID 1582465.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

When attempting to change Ship To address on order header,
the following error occurs.

ERROR
-----------------------
 Error: You are not allow to update Order Type because: Order is Booked


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query order

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change Ship To address on a booked order.

Cause

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