Unable To Change Shipping Address Once Order Lines Are Entered
(Doc ID 1582465.1)
Last updated on SEPTEMBER 22, 2023
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Trx Changes & Cancellations
When attempting to change Ship To address on order header,
the following error occurs.
ERROR
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Error: You are not allow to update Order Type because: Order is Booked
STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Order Organizer
3. Query order
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot change Ship To address on a booked order.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |