TeleService Error: 'APP-FND-00531 The amount NNN could not be correctly formatted' On The Charges Tab (Doc ID 1586864.1)

Last updated on NOVEMBER 11, 2015

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In Charges tab of Service Request form is not possible to change the Override Unit Price to three decimal number.

Error:

APP-FND-00531: The amount NNN could not be correctly formatted.
The correct format is 9999.99 or -9999.99.

Steps:

(R) Service
(N) Service Requests > Create Service Request

 - Query a SR
 - Navigate to the Charges tab > Pricing subtab
 - In the Override Unit Price column, try to update the value with more decimals.

Changes

Upgrade from 11i to Release 12.

Cause

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