Problems Starting a New Installation of OTM 6.3.1 or 6.3.2 Due to SID and SERVICE_NAME on the Database not Matching (Doc ID 1591294.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Transportation Management - Version 6.3.1 and later
Information in this document applies to any platform.

Symptoms

Some clients have reported problems starting up new installations of OTM 6.3.1 or 6.3.2. When looking at the logs generated in the < OTM Home >/glog/oracle/script8 directory, the log generated when update_password did not contain the expected log entries, indicating a problem when the script was run as part of the create_all process.

If the update_password logs generated during the install do not look similar to this, there was a problem with the update_password script running.

Changing Password for user all on database <Your DB SID>
1 password changed
1 password changed
1 password changed
1 password changed
1 password changed
1 password changed
1 password changed
1 password changed


Cause

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