Purchase Order / Requisition Returns to Incomplete with 'No Approver Found' when Forwarded to Approver Out of the Approval Hierarchy
(Doc ID 1594216.1)
Last updated on AUGUST 20, 2023
Applies to:
Oracle Purchasing - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
When a Purchase Order 'PO' is forwarded to an employee who is not in the hierarchy, when this employee approves the PO, the PO returns to incomplete with 'No approver found'.
STEPS
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The issue can be reproduced at will with the following steps:
1-Create a Purchase Order and submit it for approval
2-Log in as first Approver
3-Open the notification to approve the Purchase Order
4-Forward to an Employee who is not in the hierarchy
7-Log in as Employee of step 4
8-Approve the Purchase Order
9-'No approver found' is raised and the PO returns to Incomplete
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |