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Purchase Order / Requisition Returns to Incomplete with 'No Approver Found' when Forwarded to Approver Out of the Approval Hierarchy (Doc ID 1594216.1)

Last updated on AUGUST 20, 2023

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.


When a Purchase Order 'PO' is forwarded to an employee who is not in the hierarchy, when this employee approves the PO, the PO returns to incomplete with 'No approver found'.

The issue can be reproduced at will with the following steps:

1-Create a Purchase Order and submit it for approval
2-Log in as first Approver
3-Open the notification to approve the Purchase Order
4-Forward to an Employee who is not in the hierarchy
7-Log in as Employee of step 4
8-Approve the Purchase Order
9-'No approver found' is raised and the PO returns to Incomplete




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