Purchase Order / Requisition Returns to Incomplete with 'No Approver Found' when Forwarded to Approver Out of the Approval Hierarchy (Doc ID 1594216.1)

Last updated on OCTOBER 16, 2016

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When a Purchase Order 'PO' is forwarded to an employee who is not in the hierarchy, when this employee approves the PO, the PO returns to incomplete with 'No approver found'.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1-Create a Purchase Order and submit it for approval
2-Log in as first Approver
3-Open the notification to approve the Purchase Order
4-Forward to an Employee who is not in the hierarchy
7-Log in as Employee of step 4
8-Approve the Purchase Order
9-'No approver found' is raised and the PO returns to Incomplete

Cause

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