My Oracle Support Banner

Unable To Find Customer For Update After Party Merge (Doc ID 1598174.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Trading Community - Version 12.1.3 and later
Information in this document applies to any platform.


In R12.1.3, after merging 2 parties, users are unable to find the surviving party by Party Namer, Registry ID or Account Number.
This party however can be queried in Oracle Customers Online (OCO).
The issue only happens for this one party (customer).

Steps to reproduce:

1) Perform a party merge
Responsibility:  Trading Community Manager
Navigation:  Data Quality Management > Party Merge

2) After merge completes, search for the customer by the Account Number.
Responsibility:  Receivables
Navigation:  Customers > Customers
In the Customer Simple Search page, enter Account Number
Click Go.
The search returns with 'No results found'




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.