Unable To Find Customer For Update After Party Merge (Doc ID 1598174.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Trading Community - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3, after merging 2 parties, users are unable to find the surviving party by Party Namer, Registry ID or Account Number.
This party however can be queried in Oracle Customers Online (OCO).
The issue only happens for this one party (customer).

Steps to reproduce:

1) Perform a party merge
Responsibility:  Trading Community Manager
Navigation:  Data Quality Management > Party Merge

2) After merge completes, search for the customer by the Account Number.
Responsibility:  Receivables
Navigation:  Customers > Customers
In the Customer Simple Search page, enter Account Number
Click Go.
The search returns with 'No results found'

Cause

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