My Oracle Support Banner

Receipt Workbench Error: A Cash Application Is Being Made Against A Transaction With Zero Line Amount Basis (Doc ID 1608690.1)

Last updated on JUNE 10, 2022

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to apply a cash receipt against a negative balanced invoice
the following error occurs.

A cash application is being made against a transaction with zero line amount basis

The issue can be reproduced at will with the following steps:
Responsibility : Receivables Manager
Navigation : Receipts > Receipts

Created an invoice with Line: 100 and charges: 6
Applied a receipt worth amount 106 against it.
Now created two adjustments against the invoice and each with amount -6.
Line level balances of the invoice was correctly stamped for
Applied another receipt against total -12 USD of the invoice.
Line level balances showing CHRG_AMOUNT_REMAINING as zero.
Now, unapplied the second receipt.
Found that CHRG_AMOUNT_REMAINING in ra_customer_trx_lines is still zero.
It should have been updated to -12.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.