Life Events Summary Report (BENLESUM) and Maintain Designee Eligibility (BENDSGEL) fail with "REP-1920: Character mode runtime incompatible with DESFORMAT of PDF, HTML, HTMLCSS, SPREADSHEET or RTF"

(Doc ID 1608884.1)

Last updated on MARCH 06, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1 HRMS RUP6 and later
Information in this document applies to any platform.

Symptoms

On 12.1 HRMS RUP6 version in Oracle Advanced Benefits,

When attempting to submit the Life Event Summary Report with Output Format "PDF", the following error occurs:

REP-1920: Character mode runtime incompatible with DESFORMAT of PDF, HTML, HTMLCSS, SPREADSHEET or RTF.
REP-0069: Internal error
REP-57054: In-process job terminated:Terminated with error:
REP-1920: Character mode runtime incompatible with DESFORMAT of PDF, HTML, HTMLCSS, SPREADSHEET or RTF.

 

 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:


1. Go to responsibility US Super HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Submit Request Name "Life Event Summary Report".

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms