AME - FYI Notifications Received As Notification To Approve For Work Confirmation Approval (Doc ID 1614540.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle iSupplier Portal - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On Applications 12.1.2
Find that For Your Information (FYI) notifications are not working with Work Confirmation Approvals.

-- Expected Behaviour
User to receive the FYI notification and not approval notification.

-- What is working
Notification is sent but instead of FYI it is the approval notification which requires action.

 -- Steps
The issue can be reproduced at will with the following steps.
1. Setup AME for Work Confirmation where the first Rule ( Approver Group ) generates the list of actual approvers and the second rule ( Approver Group ) generates the FYI
2. Create the Work Confirmation for Complex PO and execute RCV transaction processor.
3. The first approver receives the notification and approves it correctly.
4. Now the second employee should receive the FYI notification but instead get approver notification and WorkConfirmation is still status Pending Approval.

-- Business Impact
The issue has the following business impact:
Due to this issue, users cannot get the FYI notification for Work Confirmation.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms