TeleService: Issue Copying Tasks or Error When Updating A Service Request APP-JTF-210604 JTF_GRIDDB
(Doc ID 1614990.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.2 and laterInformation in this document applies to any platform.
Symptoms
When attempting to copy or update a Service Request Task, the following error or issue may occur:
Scenario 1 => Issue:
Task Grid sometimes is blank after copying a Task.
- Service Request form
- Go to Tasks Tab
- Copy task
=> Task grid is null
=> Highlight each task and the last two are duplicates.
Workarounds:
1.
Requery the same SR, change an attribute of the SR (Status, Owner...) and save.
After copying the Tasks, the grid is not null
2.
Go To Tools > Quick Menu > Service Request and the Tasks will refresh.
Tasks will be workable on the SR without having to exit the SR.
Scenario 2 => Error:
There is an error in SR Tasks tab when updating and saving a Task:
APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:
An unexpected error occurred in jtf_grid.populate
grid:
datasource:
The following informatino is available:
The error is most likely in the form or the metadata definition.
Please check the following alert for the error code.
OK
The error stack is (first 1000 bytes):
ORA-01006: bind variable does not exist
ORA-06512: at :APPS.JTF_GRIDDB", line 837
ORA-06512: at :APPS.JTF_GRIDDB", line 878
Changes
Cause
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In this Document
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Cause |
Solution |
References |