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TeleService: Issue Copying Tasks or Error When Updating A Service Request APP-JTF-210604 JTF_GRIDDB (Doc ID 1614990.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.


When attempting to copy or update a Service Request Task, the following error or issue may occur:

Scenario 1 => Issue:

Task Grid sometimes is blank after copying a Task.

- Service Request form
- Go to Tasks Tab
- Copy task
=> Task grid is null
=> Highlight each task and the last two are duplicates.


  Requery the same SR, change an attribute of the SR (Status, Owner...) and save.
  After copying the Tasks, the grid is not null

  Go To Tools > Quick Menu > Service Request and the Tasks will refresh.
  Tasks will be workable on the SR without having to exit the SR.

Scenario 2 => Error:

There is an error in SR Tasks tab when updating and saving a Task:

APP-JTF-210604: Program error: Please inform your system administrator or support representative that:
jtf_grid.populate package reports error:

An unexpected error occurred in jtf_grid.populate

The following informatino is available:

The error is most likely in the form or the metadata definition.
Please check the following alert for the error code.


The error stack is (first 1000 bytes):
ORA-01006: bind variable does not exist
ORA-06512: at :APPS.JTF_GRIDDB", line 837
ORA-06512: at :APPS.JTF_GRIDDB", line 878




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