Consolidated Notify Queue Fails With Error - "Java.lang.InstantiationException" (Doc ID 1629642.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

When attempting to do a Consolidated Notify Queue fails with the following error:

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Activate CONSOLIDATED NOTIFY and AD HOC CONSOLIDATED NOTIFY data queues in OTM
(1) Log in as DBA.ADMIN in OTM DEV
(2) Go to Business Process Automation --> Integration --> Data Queues --> Search for CONSOLIDATED NOTIFY and AD HOC CONSOLIDATED NOTIFY (PUBLIC Ones)
(3) Check the box which says "ACTIVE"
(4) Click Save
(5) Create a contact in OTM
(6) Create a consolidated profile in OTM with the following details
Consolidation Profile ID: TEST_CONSOL_PROFILE
Batch Size: 2
Stylesheet Profile ID:
Time Window ID:
Domain Name: <DOMAIN>/A001
(7) Attach the consolidated Profile to the created contact.
(8) Check the Consolidated Notify Only checkbox on the contact
(9) To test the changes, create an agent of type shipment, use agent action NOTIFY CONTACT and choose the above created contact.

User tries to use consolidated notify on ORDER ON SHIPMENT - TENDERED, ORDER ON SHIPMENT - ACCEPTED and ORDER ON SHIPMENT - PICKUP NOTIFY contact notifications.
The notify request shows that they fail to process.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.