NullPointerException Exception Attempting to Navigate to a Menu Selection (Doc ID 1631312.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version 6.0 to 6.3.4 [Release 6 to 6.3]
Information in this document applies to any platform.

Symptoms

When attempting to navigate to a menu selection the following error occurs.

ERROR
-----------------------
java.lang.NullPointerException
  at glog.webserver.finder.FinderServlet.getDocument(FinderServlet.java:185)
  at glog.webserver.util.AbstractServletProducer.process(AbstractServletProducer.java:75)
  at glog.webserver.util.BaseServlet.service(BaseServlet.java:970)
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
  at glog.webserver.screenlayout.FrameInterceptFilter.doFilter(FrameInterceptFilter.java:29)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
  at glog.webserver.session.ParameterValidation.doFilter(ParameterValidation.java:29)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
  at glog.webserver.screenlayout.ClientSessionTracker.doFilter(ClientSessionTracker.java:72)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
  at glog.webserver.util.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:44)
  at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
  at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
  at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigate to the OTM Menu for Order Release, you can see the error

Cause

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