Query Agents By Agent Event Doesn’t Work Correctly. (Doc ID 1631823.1)

Last updated on MARCH 05, 2014

Applies to:

Oracle Transportation Management - Version 6.3.2 to 6.3.3 [Release 6.3]
Information in this document applies to any platform.

Symptoms

When searching for an Agent in the Agent Finder using Agent Event as the criteria, expected results are not being returned.

The search seems to be requiring the full GID (i.e. DOMIAN.ID) to be used instead of just the XID (i.e. ID of the Agent Event)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Create Agent Event: DOMAIN.XX TEST
Create Agent: DOMAIN.XX TEST

Go to Communication Management -> Agents and Milestones -> Automation Agent -> use the following search criteria to search for the agent

Agent Event

01. Enter: xx (Begins With) -> click search -> No data was returned.
02. Enter: xx (Contains) -> click search -> DOMAIN.XX TEST
03. Enter: DOMAIN.xx (Begins With) -> click search -> DOMAIN.XX TEST

Cause

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