After R12.2.3 Upgrade, Create / Update Customers Error 'Procedure: sync_contact_point Error: ORA-06508: PL/SQL: could not find program unit being called'
(Doc ID 1635413.1)
Last updated on FEBRUARY 18, 2021
Applies to:Oracle Receivables - Version 12.2.3 and later
Information in this document applies to any platform.
In R12.2.3, the following error is received when trying to create an account for existing customer:
You have encountered an unexpected error. Please contact the system administrator for assistance
Click here for exception details.
Exception Details Error
Unexpected SQL error encountered during synchronization: Procedure: sync_contact_point Error: ORA-06508: PL/SQL: could not find program unit being called.
Please contact the system administrator.
Steps to reproduce:
1) Receivables Manager, N: Customers : Customers
2) Search for an existing customer
3) Click on Create Account button
4) Enter the Account Description. The error appears.
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