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Credit Check Troubleshooting in Order Management (Doc ID 1639006.1)

Last updated on AUGUST 22, 2021

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Purpose

Order Management Credit Check / Exposure Setup

This document describes troubleshooting steps used with Credit Checking within Oracle Order Management.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 Check list when Orders Not Going On Credit checking
 Check Setup
 Check Credit Check Rule Setup
 If this ‘Use Pre-Calculated Exposure’ is checked
 Run Credit Exposure Report (OEXCEXP)
 View the output of the Credit exposure report. The report will show Profile at:
 Check Available Credit
 Calculation of the Available during the credit checking process:
 Include Payment at Risk:
 Include Orders currently on Hold:
 Include Uninvoiced Orders:
 Check List when Order going onto credit check hold with room on their credit line
 Examining the Credit exposure:
 Examining exposure from the OM Debug file
 Credit Hold Check Box
 System Parameters impacting Credit checking:
 Apply credit hold on zero value order:
 Credit Hold Sequence for Order Lines:
 Initiate Credit check at Cancellation:
 Known Bugs in release 12:
 Credit Checking On ‘Credit Card Orders’ and ‘Prepayment Orders’:
 Credit Checking On Prepayment Orders:
 Release 12.2 enhanced functionality:
 Credit Tolerance Limits
 Credit Hold Based on Bill To Customer
References

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