Credit Check Troubleshooting in Order Management
(Doc ID 1639006.1)
Last updated on APRIL 22, 2024
Applies to:
Oracle Order Management - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Purpose
Order Management Credit Check / Exposure Setup
This document describes troubleshooting steps used with Credit Checking within Oracle Order Management.
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| Check list when Orders Not Going On Credit checking |
| Check Setup |
| Check Credit Check Rule Setup |
| If this ‘Use Pre-Calculated Exposure’ is checked |
| Run Credit Exposure Report (OEXCEXP) |
| View the output of the Credit exposure report. The report will show Profile at: |
| Check Available Credit |
| Calculation of the Available during the credit checking process: |
| Include Payment at Risk: |
| Include Orders currently on Hold: |
| Include Uninvoiced Orders: |
| Check List when Order going onto credit check hold with room on their credit line |
| Examining the Credit exposure: |
| Examining exposure from the OM Debug file |
| Credit Hold Check Box |
| System Parameters impacting Credit checking: |
| Apply credit hold on zero value order: |
| Credit Hold Sequence for Order Lines: |
| Initiate Credit check at Cancellation: |
| Known Bugs in release 12: |
| Credit Checking On ‘Credit Card Orders’ and ‘Prepayment Orders’: |
| Credit Checking On Prepayment Orders: |
| Release 12.2 enhanced functionality: |
| Credit Tolerance Limits |
| Credit Hold Based on Bill To Customer |
| References |