Can Not Log Into HTML Telesales. Error: Failed To Get Sales Group ID Or Sales Role
(Doc ID 1643819.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle TeleSales - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Symptoms
In 11.5.10.2, Can not log into HTML Telesales. Error: Failed to get sales group ID or sales role
When attempting to log into HTML Telesales, receive the following error message: Failed to get sales group ID or sales role for the current user. User must have at least one role in a valid sales group.
User is a resource with both a telesales manager and sales representative user role. The default profile options OTS: Default User Role is set to Teleservice Manager and the OTS: Default User Sales Group is set to Customer Service. I have already attempted to remove the Sales and Telesales usage from the Group and then re-assign it and save it, but this did not resolve the issue.
Steps to Reproduce
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1) . Navigate > Telesales HTML Application User >Telesales Error: Failed to get sales group ID or sales role
Cause
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In this Document
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Cause |
Solution |