Can Not Log Into HTML Telesales. Error: Failed To Get Sales Group ID Or Sales Role (Doc ID 1643819.1)

Last updated on SEPTEMBER 22, 2015

Applies to:

Oracle TeleSales - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

In 11.5.10.2, Can not log into HTML Telesales. Error: Failed to get sales group ID or sales role


When attempting to log into HTML Telesales, receive the following error message: Failed to get sales group ID or sales role for the current user. User must have at least one role in a valid sales group.

User is a resource with both a telesales manager and sales representative user role. The default profile options OTS: Default User Role is set to Teleservice Manager and the OTS: Default User Sales Group is set to Customer Service. I have already attempted to remove the Sales and Telesales usage from the Group and then re-assign it and save it, but this did not resolve the issue.
 


Steps to Reproduce
--------------------------
1) . Navigate > Telesales HTML Application User >Telesales Error: Failed to get sales group ID or sales role

Cause

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