SR Tasks: Error 'FRM-41826 Cannot Replace Group; Columns do not Match LOV' When Mapping New Task Types

(Doc ID 1667155.1)

Last updated on MARCH 05, 2018

Applies to:

Oracle Common Applications Calendar - Version 12.2 and later
Oracle Teleservice - Version 12.2 and later
Information in this document applies to any platform.
Checked for relevance on 5-Mar-2018

Symptoms

The Task Type LOV in the Create Service Request form is empty.
When trying to map the Task Type to the SR, there is an error.

Steps:

(R) Service
(N) Service Requests > Create Service Request

* SCENARIO 1:

 - Tasks Tab
 - Open the Task Type LOV

 => It is empty.

 - To add a Task Type against the SR, go to Task Types > Create a new Task Type > Mappings.
 - Map the new Task Type to the required Source (i.e. Service)
 - When this is attempted, the error pops up:

 => FRM-41826 Cannot replace group: columns dont match LOV

* SCENARIO 2:

  When trying to close the SR, another error occurs:

  FRM-40735: CLOSE_WINDOW trigger raised unhandled exception ORA-06508.

Changes

 

Cause

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