SR Tasks: Error 'FRM-41826 Cannot Replace Group; Columns do not Match LOV' When Mapping New Task Types
(Doc ID 1667155.1)
Last updated on MARCH 05, 2018
Applies to:Oracle Common Applications Calendar - Version 12.2 and later
Oracle Teleservice - Version 12.2 and later
Information in this document applies to any platform.
Checked for relevance on 5-Mar-2018
The Task Type LOV in the Create Service Request form is empty.
When trying to map the Task Type to the SR, there is an error.
(N) Service Requests > Create Service Request
* SCENARIO 1:
- Tasks Tab
- Open the Task Type LOV
=> It is empty.
- To add a Task Type against the SR, go to Task Types > Create a new Task Type > Mappings.
- Map the new Task Type to the required Source (i.e. Service)
- When this is attempted, the error pops up:
=> FRM-41826 Cannot replace group: columns dont match LOV
* SCENARIO 2:
When trying to close the SR, another error occurs:
FRM-40735: CLOSE_WINDOW trigger raised unhandled exception ORA-06508.
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