Transactions Workbench: Transactions Have Had a Receipt Reversed, But the Balance Due is Not Reverted Back to Original Amount (Doc ID 1668103.1)

Last updated on OCTOBER 16, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Reversed a Receipt on a Transaction, but the balance due is not reverted to the original amount.

* ar_df_detect_pkg.sql doesn't find any data issue.

Responsibility:  Receivables
Navigation:  Transactions > Transactions
  Balance Due:
    Line :       0.00
    Tax  : 500,000.00
    Total: 500,000.00

Navigation:  Transactions > Transactions
Click on Details
                            Line             Tax              Total
  Original  5,000,000.00   500,000.00  5,500,000.00
  Balance               0.00  500,000.00     500,000.00

Changes

 

Cause

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