My Oracle Support Banner

Transactions Workbench: Receipt Applied to a Transaction has been Reversed, but the Balance Due is Not Reverted Back to Original Amount (Doc ID 1668103.1)

Last updated on FEBRUARY 13, 2019

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Reversed a Receipt on a Transaction, but the balance due is not reverted to the original amount.

*ar_df_detect_pkg.sql doesn't find any data issue.


Responsibility:  Receivables
Navigation:  Transactions > Transactions

  Balance Due:
    Line :       0.00
    Tax  : 500,000.00
    Total: 500,000.00



Navigation:  Transactions > Transactions
Click on Details

                    Line          Tax         Total
  Original  5,000,000.00   500,000.00  5,500,000.00
  Balance           0.00   500,000.00    500,000.00

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.