Error when Approval of Credit Note (Doc ID 1675492.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Transportation Operational Planning - Version 6.2.5 and later
Information in this document applies to any platform.

Symptoms



When attempting to approve Invoice, the error =>"Could Not Approve Invoice. Manual Approval Failed. Could not find an Approval Rule to allow approval of this amount. You have exceeded your tolerance limit by attempting to approve the invoice over the planned shipment cost" occurs. This happens when the approval rule has Allowable Percent Above & Allowable Percent below set as 100. When the approval rule is set such that the allowable amount allow and below are set, then it gets approved successfully


Cause

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