Unable To Save A Refund (Doc ID 1676856.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle Receivables - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Attempting to save a Refund and receive the following message:

Transaction completed successfully.

Debug log shows the following details:

fnd.plsql.FND_FILE.PUT_LINE No invoices created<- Submit_Payment_Request<- AR_REFUNDS_PVT.create_refund
ar.plsql.ar_refund_pvt.create_refund 1 Errors found interfacing data to AP ...
ar.plsql.ar_refund_pvt.create_refund NO TERMS INFO
ar.resource.arxrwapp_common.master_is_tgw Transaction completed successfully

Cause

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