Duplicate Contact is Created When Using Tools > Dunning / Collections Contact
(Doc ID 1678090.1)
Last updated on JANUARY 03, 2023
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When you Select a Contact Last Name from the List of Values (LOV), in the Collections Agent UI, and then save it as a Collections or Dunning Contact, it replicates that contact on the customer for each time.
Steps to Reproduce:
Navigation: Customers > Customers
Create Contact on a Customer Account
Responsibility: Advanced Collections
Navigation: Collections Agent > Collections
Query the Customer/Organization, select the Contact from the LOV
Go To: Actions > Collections Contact
Go To: Actions > Dunning Contact
When you go back into the Customer Standard form, the contact is now listed three times on the Account, with only the phone number> Where is the fax number?
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In this Document