Approver Name In Work Confirmation Approver Notification Is Empty

(Doc ID 1679112.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle iSupplier Portal - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

ACTUAL BEHAVIOR
---------------
Approver name in work confirmation approver notification is empty

EXPECTED BEHAVIOR
-----------------------
Expect approver name correctly filled

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to application
2. Create complex service order
3. Supplier submitts a WC against the complex service order
4. Approval notification is routed to the buyer for approval.
5. Open notification and notice approver name is empty


Cause

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