Customer Support Specialist: java.lang.NullPointerException Error While Creating Task for Service Request

(Doc ID 1679610.1)

Last updated on SEPTEMBER 29, 2017

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

When creating a new Task for a Service Request, a Java exception is raised.


Error:

Error Page
Exception Details.

oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:886)
at oracle.apps.fnd.framework.OAException.wrapperInvocationTargetException(OAException.java:1009)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:783)
at oracle.apps.csf.skillsassign.webui.SkillsAssignmentCO.processRequest(SkillsAssignmentCO.java:47)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:631)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processRequest(OAWebBeanContainerHelper.java:283)
at oracle.apps.fnd.framework.webui.OAWebBeanHideShowHelper.processRequest(OAWebBeanHideShowHelper.java:104)
at oracle.apps.fnd.framework.webui.OAHideShowHeaderHelper.processRequest(Unknown Source)
at oracle.apps.fnd.framework.webui.beans.layout.OAHideShowHeaderBean.processRequest(Unknown Source)
[...]
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:60)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3748)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3714)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2283)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2182)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1491)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:263)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)

## Detail 0 ##
   java.lang.NullPointerException
       at oracle.apps.csf.skillsassign.server.SkillsAssignAMImpl.getReadOnlyFlag(SkillsAssignAMImpl.java:96)
       at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
       at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:95)
       at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
       at java.lang.reflect.Method.invoke(Method.java:620)
       at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
       at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
       at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(OAApplicationModuleImpl.java:783)
       at oracle.apps.csf.skillsassign.webui.SkillsAssignmentCO.processRequest(SkillsAssignmentCO.java:47)
       at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:631)


Steps:

(R) Support Specialist Responsibility
(N) Create Service Request

1. Create a new service request and save.
2. Create a Task for the SR.
3. On selecting the Task Type and click Go button

=> Get the Java exception.

Cause

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