Customer Support Specialist: java.lang.NullPointerException Error While Creating Task for Service Request (Doc ID 1679610.1)

Last updated on FEBRUARY 13, 2017

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Update Service Request

Customer Support Specialist Responsibility -

When creating a new task for a Service Request, a java exception is raised.


ERROR
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java.lang.NullPointerException
at oracle.apps.csf.skillsassign.server.SkillsAssignAMImpl.getReadOnlyFlag(SkillsAssignAMImpl.java:96)



STEPS
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The issue can be reproduced at will with the following steps:
1. Logging Service Request from Customer Support Specialist Responsibility.
2. Create a new service request and save.
3. Create a Task for the SR.
4. On selecting the Task Type and click Go button get the java exception.


Cause

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