PO Approval Not Saving Email Address (to PO_HEADERS.EMAIL_ADDRESS) When Email and Print Options are Both Chosen (Doc ID 1682145.1)

Last updated on APRIL 12, 2016

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Om submitting a Purchase Order (PO) for approval and checking both the PRINT and EMAIL check boxes on the PO APPROVAL screen, the email address is not saved to the PO_HEADERS_ALL table.  The workflow activities show the email address and the email is being sent, but the data is not saved to the PO, like it is when only the email check box is selected.

Users may also note that when submitting a PO for reapproval, the email address field is blank after the PO was originally printed and emailed.  Users expect the email address to default on reapproval, but it does not since it was not stored in in PO_HEADERS_ALL.EMAIL_ADDRESS column.

Steps:

1.  Navigate from the Purchasing responsibility to Purchase Orders > Purchase Order Summary >
2.  Query up the PO and make a change
3.  Save the PO and choose the Approve button
4.  Select the EMAIL and PRINT check boxes in Approval window
5.  Submit for approval

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms