Why Does Collections Show The Full Payment Amount As Unapplied Although Only Small Amount Remains Unapplied? (Doc ID 1683115.1)

Last updated on JULY 14, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Why Does Collections Show The Full Payment Amount As Unapplied Although Only Small Amount Remains Unapplied?

This is a conflict between the receipt status shown on the history tab in IEXRCALL form versus status in Receivables.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms