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Latin Tax: Trying To Cancel An Invoice Gets Error: An Unexpected Error Has Occurred. Please Contact Your System Administrator. (Doc ID 1684327.1)

Last updated on JULY 13, 2020

Applies to:

Oracle Financials for the Americas - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Oracle E-Business Suite, 12.1.3 version, On transactions form, crediting an invoice transaction, the following error occurs when trying to save the transaction entered:

ERROR
-----------------------
An unexpected error has occurred. Please contact your system administrator.


WHAT IS WORKING
------------------------------
Invoice creation does not have any problem


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Receivables Responsibility with Latin Tax Engine enable for Brazil
2. Go to Transactions > Transactions
3. Query a transaction
4. Go to Menu: Actions > Credit
5. Create credit memo.
6. Press save and observed the error described appears



Cause

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In this Document
Symptoms
Cause
Solution


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