Latin Tax: Trying To Cancel An Invoice Gets Error: An Unexpected Error Has Occurred. Please Contact Your System Administrator.
(Doc ID 1684327.1)
Last updated on FEBRUARY 01, 2023
Applies to:
Oracle Financials for the Americas - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On Oracle E-Business Suite, 12.1.3 version, On transactions form, crediting an invoice transaction, the following error occurs when trying to save the transaction entered:
ERROR
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An unexpected error has occurred. Please contact your system administrator.
WHAT IS WORKING
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Invoice creation does not have any problem
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Receivables Responsibility with Latin Tax Engine enable for Brazil
2. Go to Transactions > Transactions
3. Query a transaction
4. Go to Menu: Actions > Credit
5. Create credit memo.
6. Press save and observed the error described appears
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |