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Contact Center: Customer Search Retrieves Also Employee Records (Doc ID 1684433.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version 12.1.2 and later
Information in this document applies to any platform.

Goal

When searching for a Customer in Contact Center, all Employees are being retrieved.
The expectation is to see only Customers records retrieved.

Solution

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In this Document
Goal
Solution
References


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