Contact Center: Customer Search Retrieves Also Employee Records
(Doc ID 1684433.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Care - Version 12.1.2 and laterInformation in this document applies to any platform.
Goal
When searching for a Customer in Contact Center, all Employees are being retrieved.
The expectation is to see only Customers records retrieved.
Solution
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In this Document
Goal |
Solution |
References |