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Unable to Select the Service Item Name when Creating a Service Line (Doc ID 179917.1)

Last updated on AUGUST 16, 2018

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When entering a Service Line on a Service Contract, when selecting a Service Item from the list of values, the list of values is empty (or the desired item is not included in the list of values).

Contract Entry Navigation Path:
1. Using the Service Contracts Manager responsibility, open the desired contract.
2. Open the Lines tab.
3. Open the Parties subtab.
4. Enter Line Type = Service
4. Select the Service Name from the list of values (LOV). The desired entry is not in the LOV.

Cause

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