Service Charges Error "Invalid payment instrument assignment" when using credit card and submitting Charges to Order Management
(Doc ID 1900848.1)
Last updated on OCTOBER 16, 2023
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On 12.1.3 -
After applying the following patches to incorporate new Credit Card functionality:
. Patch 16365894:R12.CS.B - 12.1.3:BUG FIXES FOR CS: MAR'13.
. Pre-Requisites:
a. 16309713:R12.ASO.B - CREDIT CARDS FROM SERVICE CHARGE LINES CAUSE AUTH FOR EVERY LINE WHEN HITTING OM
b. 16309734:R12.ONT.B - THIS PATCH RESOLVES THE ISSUES RELATED TO UPDATE OF HEADER LEVEL PAYMENT(S)
Unable to get a credit card to go through in either service or OM without getting an 'invalid payment instrument' message.
ERROR
------------
Invalid payment instrument assignment.
STEPS
------------
(R) Order Management
Create Credit Card on the customer account via Order Organizer.
or
(R) Service
Create a Credit Card on the Create Service Request form Contacts/Addresses tab, or Charges tab
Navigation#1:
(R) Service
- SR Form > Create an SR
- Create Charges lines directly on the Charges tab
- Add credit card information to the Charges lines using same CC used for Sales Order created directly in OM (where there is no problem)
- Charges tab: Click on SUBMIT button.
- Reported error occurs
Navigation#2:
(R) Service
- SR Form > Tasks tab
- Create Task
- Debrief (2 Labor, 1 Expense)
- Autogenerate Charges
- Same CC used for Sales Order created in OM (where there is no problem)
- Charges tab: Click on SUBMIT button.
- Reported error occurs.
=> Error: "Transaction completed successfully." < Click OK and get the following window:
=> Error: "Invalid payment instrument assignment."
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |