Workflow Mailer Deactivated Due to Illegal Whitespace in Address in String During Inbound IMAP Processing (Doc ID 1904529.1)

Last updated on OCTOBER 13, 2016

Applies to:

Oracle Workflow - Version 11.5.10.2 to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.

Symptoms

On Oracle Applications 11.5.10.2 version, Workflow Mailer

Actual Behavior
The Workflow Mailer goes down frequently with a status of System Deactivated with the following failure in the log file:

[Jun 12, 2014 11:24:30 AM CDT]:1402590270985:Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:1:UNEXPECTED:[SVC-GSM-WFMLRSVC-459151-10006 : oracle.apps.fnd.wf.mailer.IMAPResponseHandler.processSingleMessage(Message)]:Problem reaching content in step {Writing to NID parser} -> javax.mail.internet.AddressException: Illegal whitespace in address in string ``mail.madeline info@domain.com''


The issue can be reproduced at will with the following steps:
1. Monitor the Workflow Mailer in Workflow Manager.

The issue has the following business impact:
Due to this issue, users cannot send email notifications.

Changes

 

Cause

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