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Workflow Mailer Deactivated Due to Illegal Whitespace in Address in String During Inbound IMAP Processing (Doc ID 1904529.1)

Last updated on MAY 18, 2024

Applies to:

Oracle Workflow - Version to 12.2 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.


On Oracle Applications version, Workflow Mailer

Actual Behavior
The Workflow Mailer goes down frequently with a status of System Deactivated with the following failure in the log file:

Thread[inboundThreadGroup1,5,inboundThreadGroup]:0:-1:1:UNEXPECTED:[SVC-GSM-WFMLRSVC-459151-10006 :]:Problem reaching content in step {Writing to NID parser} -> javax.mail.internet.AddressException: Illegal whitespace in address in string ``email=<EMAIL>''

The issue can be reproduced at will with the following steps:
1. Monitor the Workflow Mailer in Workflow Manager.

The issue has the following business impact:
Due to this issue, users cannot send email notifications.




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