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Customers Workbench: Adding a New Site Address to a Customer and Receive Error - Departamento/State - Select a Valid Value (Doc ID 1910031.1)

Last updated on FEBRUARY 01, 2023

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Customers Module

Attempting to add a new site address, for an existing customer, and receive the following errors:

1. Departamento - Select a valid value.
2. Departamento - Select a valid value.

Steps to Reproduce:
Responsibility:  Receivables
Navigation: Customers > Customers > Query customer (ie. AAAAAA) and click on Customer Name
Click on Create Site
Create an Address for a new city (ie. XXXXXXXX) > departamento YYYYYYY
You will see two (2) departments YYYYYYY > Finish

Due to this issue, users cannot create address for bill_to and ship_to for departamento YYYYYYY




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