Log Retrieval Continues to Try to Query Machines that have been Reported as Down in Scalable Environments Causing Slow Performance for Log Retrieval (Doc ID 1916697.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Transportation Management - Version 6.3.1 to 6.3.5 [Release 6.3]
Information in this document applies to any platform.

Symptoms


 When attempting to download a log file, any log file, it is seen that performance is slow when trying to retrieve the log file.

 -- Steps
 The issue can be  reproduced by the following steps:

1. Log into a Scalable Environment
2. Disable one of the Web Servers in the Environment
3. Run an action in OTM
4. Navigate to the Log Servlet and attempt to open the log file


Cause

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