Sales Order Lines Are Closed But Not Populating Into RA_INTERFACE_LINES_ALL (Doc ID 1922770.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Finance & Accounting

ACTUAL BEHAVIOR
---------------
Some Sales Orders are closed, but order lines have not been interfaced to AR and workflow has been purged.

EXPECTED BEHAVIOR
-----------------------
Expect to find records in the AR interface or Invoices for all closed order lines and orders.

STEPS
-----------------------
The issue cannot be reproduced at will.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot invoice our customers.

Cause

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