"Change External Status" Action Executed from UI is Triggering Agent Event as "Internal" instead of "User" (Doc ID 1925091.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Transportation Management - Version 6.0 to 6.3.5 [Release 6 to 6.3]
Information in this document applies to any platform.

Symptoms

Client is triggering a change of an external status via the UI, but the action is being triggered as INTERNAL instead of USER.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms