Warranty Contracts not Getting Created while Creating a Manual Installed Base for some Items

(Doc ID 1925176.1)

Last updated on OCTOBER 02, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Oracle Installed Base - Version 12.1.3.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Warranty/Extended Warranty Integration

ACTUAL BEHAVIOR
---------------
Warranty Contracts are not getting created while creating a manual Installed Base for some items. The issue happens when Install Date used is in the past and not the same as IB Creation Date.

EXPECTED BEHAVIOR
-----------------------
Warranty should be created even if the install date is earlier than IB creation date.

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Manually create a instance for a IB trackable item which has warranty
2. Use Install Date = 14-DEC-2013 and IB creation date = 2-SEP-2014.
3. Instance is created but warranty is not created.


Cause

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