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Warranty Contracts not Getting Created while Creating a Manual Installed Base for some Items (Doc ID 1925176.1)

Last updated on FEBRUARY 27, 2024

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Oracle Installed Base - Version and later
Information in this document applies to any platform.


On : 12.1.3 version, Warranty/Extended Warranty Integration

Warranty Contracts are not getting created while creating a manual Installed Base for some items. The issue happens when Install Date used is in the past and not the same as IB Creation Date.

Warranty should be created even if the install date is earlier than IB creation date.

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Manually create a instance for a IB trackable item which has warranty
2. Use Install Date = 14-DEC-2013 and IB creation date = 2-SEP-2014.
3. Instance is created but warranty is not created.


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