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Sales Order Lines Stuck at Awaiting Invoice Interface - Pending Complete Delivery (Doc ID 1925453.1)

Last updated on SEPTEMBER 19, 2023

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Unable to progress order lines in INVOICE_DELIVERY status.
The associated line workflow activity 'Awaiting Invoice Interface' is in 'Pending Complete Delivery' status

Line Flow Status                                             Flow Status Code
---- ------------------------------------------------------- ------------------------
1.1  Awaiting Invoice Interface - Pending Complete Delivery  INVOICE_DELIVERY
2.1  Awaiting Invoice Interface - Pending Complete Delivery  INVOICE_DELIVERY
3.1  Awaiting Shipping                                       AWAITING_SHIPPING
4.1  Awaiting Shipping                                       AWAITING_SHIPPING
5.1  Awaiting Invoice Interface - Pending Complete Delivery  INVOICE_DELIVERY
6.1  Pending pre-billing acceptance                          PRE-BILLING_ACCEPTANCE
7.1  Awaiting Invoice Interface - Pending Complete Delivery  INVOICE_DELIVERY


Cause

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In this Document
Symptoms
Cause
Solution
References


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