Sales Order Lines Stuck at Awaiting Invoice Interface - Pending Complete Delivery (Doc ID 1925453.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Finance & Accounting

ACTUAL BEHAVIOR
---------------
Unable to progress order lines in INVOICE_DELIVERY status.
The associated line workflow activity 'Awaiting Invoice Interface' is in 'Pending Complete Delivery' status

Line Status
---- -------------------------------------------------------
1.1  Awaiting Invoice Interface - Pending Complete Delivery
2.1  Awaiting Invoice Interface - Pending Complete Delivery
3.1  Awaiting Shipping
4.1  Awaiting Shipping
5.1  Awaiting Invoice Interface - Pending Complete Delivery
6.1  Pending pre-billing acceptance
7.1  Awaiting Invoice Interface - Pending Complete Delivery


Cause

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