How to Switch Email Center Account Type form External to Internal or Internal to External

(Doc ID 1926653.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.


Email Center Accounts can be created of type Internal or External.

External accounts are defined to receive emails from external parties such as customers, partners, resellers, and so on.

Internal accounts are set up to receive emails from internal employees.

Is it possible to change Account Types from External to Internal when an Account has been created of the incorrect type?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms