Cancelling a Dispute in Advanced Collections Doesn't Actually Cancel the Dispute (Doc ID 1928786.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After attempting to cancel a dispute in the Collections Agent User Interface>History Tab, the dispute is still listed in the History Tab as Pending Approval

Cause

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