Cancelling a Dispute in Advanced Collections Doesn't Actually Cancel the Dispute

(Doc ID 1928786.1)

Last updated on FEBRUARY 05, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


After attempting to cancel a dispute in the Collections Agent User Interface>History Tab, the dispute is still listed in the History Tab as Pending Approval


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms