My Oracle Support Banner

How to Personalize the HTML Service Request Create page called by Email Center. (Doc ID 1928918.1)

Last updated on MARCH 16, 2022

Applies to:

Oracle Email Center - Version 12.1.1 and later
Information in this document applies to any platform.


This note explains how to personalize the HTML Service Request Create page called by Email Center. And also gives examples of the set-up and configuration required for certain common types of personalization.


Before version 12.1.3 it is not possible to show a DFF field visible on Forms on the HTML pages, if the DFF is defined with a referencing field. A warning will be given when the flexfield is compiled to this effect.

With 12.1.3 version of the product it is possible to have, context sensitive DFF displayed on HTML, please see the following document for details:

How to setup context sensitive DFF for Customer Support (HTML) and Teleservice (FORMS) (Doc ID 1533586.1)



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Enable the HTML Service Request Create Page for Personalization
 Appendix A: Making the Item a Manditory Field
 Appendix B: Adding Descriptive Flex Fields to the Create Service Request HTML Page called by Email Center

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.