Contact Center > Addresses Tab: How Is the Time Zone Populated (Doc ID 1934138.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 12.1.1 and later
Information in this document applies to any platform.
artzmap.ldt

Goal

In Contact Center > Addresses tab:

1. How all the Addresses have got the timezone field Populated?
  Does that happen automatically once the Customer is loaded into the system ?

2. What is the process to assign the Time Zone to an Address (Other than manually assigning the Time Zone from Contact Center)?

Solution

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