Depot Repair: Items Not Appearing In The List of Values on the Repair Order Form (Service Request Block) (Doc ID 1935603.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Depot Setup

ACTUAL BEHAVIOR
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Newly created items are not coming up in the depot repair form.

EXPECTED BEHAVIOR
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The items should come up in the depot repair form.

STEPS
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The issue can be reproduced at will with the following steps:

1. Create an item
2. Enable it for service request in the item setup
3. Assign the item for organization.
4. Try to access the item from the depot form.
Item is not coming up.

Cause

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