Performance Issue in Processes that use Account Generator (Doc ID 1938880.1)

Last updated on APRIL 19, 2017

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Oracle iProcurement - Version 12.1.3 and later
Oracle Order Management - Version 12.1.3 and later
Oracle Payables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Performance issue occurs in any process that executes the Account Generator.

This problem can occur in Purchasing, iProcurement, Payables, Order Management, etc

The trace file may not show any slow performance.

The trace file will show a the Wait  "utl_file I/O"

Example:

Elapsed times include waiting on following events:
  Event waited on                             Times   Max. Wait  Total Waited
  ----------------------------------------   Waited  ----------  ------------
  row cache lock                                694        0.00          0.09
  library cache lock                            168        0.00          0.03
  library cache pin                             121        0.00          0.02
  gc cr grant 2-way                              36        0.00          0.00
  utl_file I/O                                23672        0.00          0.28
  gc cr block 2-way                               9        0.00          0.00
 

Note there where 23,672 wait on utl_file I/O

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms