FSTP Error: "JBO-25002: Definition oracle.apps.csp.setup.server.CspHzLocationsVO of type View Definition not found" When Creating Personal Task (Doc ID 1939373.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Field Service Engineer Portal

When attempting to create a Personal Task from Field Service Technician Portal > Field Service Technician Dashboard,
the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error. Please contact the System Administrator for assistance.

The View Source of the exception shows the following details:

## Detail 0 ##
JBO-30003: The application pool (holndb01.dibos02.di-cloud.comHOLTST_BALANCE1523oracle.apps.csf.portal.task.personal.server.CsfPersonalTaskAM) failed to checkout an application module due to the following exception:
oracle.jbo.JboException: JBO-29000: Unexpected exception caught: oracle.jbo.JboException, msg=JBO-29000: Unexpected exception caught: oracle.jbo.NoDefException, msg=JBO-25002: Definition oracle.apps.csp.setup.server.CspHzLocationsVO of type View Definition not found

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Field Service Technician Portal > Field Service Technician Dashboard
2. Click on Create Personal Task under Quick Links on the right side
3. The reported error is displayed


Cause

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