Last updated on JULY 13, 2016
Applies to:Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On : 12.1.3 version, Field Service Engineer Portal
When attempting to create a Personal Task from Field Service Technician Portal > Field Service Technician Dashboard,
the following error occurs.
You have encountered an unexpected error. Please contact the System Administrator for assistance.
The View Source of the exception shows the following details:
## Detail 0 ##
JBO-30003: The application pool (holndb01.dibos02.di-cloud.comHOLTST_BALANCE1523oracle.apps.csf.portal.task.personal.server.CsfPersonalTaskAM) failed to checkout an application module due to the following exception:
oracle.jbo.JboException: JBO-29000: Unexpected exception caught: oracle.jbo.JboException, msg=JBO-29000: Unexpected exception caught: oracle.jbo.NoDefException, msg=JBO-25002: Definition oracle.apps.csp.setup.server.CspHzLocationsVO of type View Definition not found
The issue can be reproduced at will with the following steps:
1. Field Service Technician Portal > Field Service Technician Dashboard
2. Click on Create Personal Task under Quick Links on the right side
3. The reported error is displayed
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