My Oracle Support Banner

Can We Change The Default Sorting Of The Dates From Ascending to Descending In Customer Interaction History form? (Doc ID 1949355.1)

Last updated on AUGUST 28, 2023

Applies to:

Oracle TeleSales - Version 12.1.1 and later
Information in this document applies to any platform.

Goal

The Customer Interaction History form is displaying the records, sorted ascending by dates.

Is it possible to change the default Sorting of the Dates?


> (R) Telesales agent
> Open eBusiness Center form
> Query an existing party
> Navigate to Overview Tab
> Press button: All Interactions
this will open the Customer Interaction History form

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.