Can We Change The Default Sorting Of The Dates From Ascending to Descending In Customer Interaction History form?

(Doc ID 1949355.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle TeleSales - Version 12.1.1 and later
Information in this document applies to any platform.


The Customer Interaction History form is displaying the records, sorted ascending by dates.

Is it possible to change the default Sorting of the Dates?

> (R) Telesales agent
> Open eBusiness Center form
> Query an existing party
> Navigate to Overview Tab
> Press button: All Interactions
this will open the Customer Interaction History form


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