Timecard Status stuck in 'Submitted' status though approval style is set to 'Auto Approve' for Payroll Timecard.

(Doc ID 1952766.1)

Last updated on NOVEMBER 08, 2016

Applies to:

Oracle Time and Labor - Version 11.0.0 to 12.2 HRMS RUP4 [Release 11 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Timecard Approval

ACTUAL BEHAVIOR
---------------
Timecard status is stuck in 'submitted '

Create the timecard then submit it, we also run the workflow background process "OTL Workflow for employee" but the timecard is not going to approved status.
The approval style is 'Auto approve'.

EXPECTED BEHAVIOR
-----------------------
The Timecard should go to 'Approved' status after submission and ran the workflow background process

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Self Service Time > Create Timecard
2. click on continue> Submit timecard
3. Run 'Workflow Background Process' for "OTL Workflow for employee"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue,
Timecards are not getting approved.

Cause

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